Automaton, artificial intelligence (AI) and machine learning future are changing the working lives of people in contact centres quicker than any other sector. The good news is that Skillnet Ireland is working closely with businesses to keep Irish customer experience (CX) ahead of the curve.
Thu, 27 Jun, 2019
TRAINING for work in green energy, pharmaceutical and eco-tourism is being offered for low-skilled and unemployed people through a €20 million fund targeting people whose previous qualifications are no higher than the Leaving Certificate.
Wed, 02 Jun, 2010