The Ombudsman received more than 3,000 complaints about providers of public services last year, including an increase in complaints about local authorities linked to planning and housing and 115 complaints from asylum seekers.
The Ombudsman received 97 formal complaints from residents of direct provision centres last year, with some asylum seekers claiming they were reluctant to complain about issues where they lived for fear of being labelled “troublemakers”.
Children’s rights groups have warned that many families still have to “fight the system” every day to secure adequate services, just as the foster carers of a girl abandoned at birth vied to get the full range of supports she needed.
The Financial Services Ombudsman must reconsider a couple’s complaint that Danske Bank was not entitled to increase to 4% the variable interest rate on their mortgages at the same time the ECB interest rate was falling to almost zero, following a High Court ruling.
LET’S get Alan Shatter back his job. Let’s start a campaign here for a man who has been grievously wronged. Isn’t that the implication of the Cooke report into alleged bugging of the Garda Ombudsman’s office? Shatter was right all along. There was bugger-all bugging going on.
You pay your money and you take your chances. That old cliché neatly sums up a dilemma following publication of the Cooke report. Bluntly put, people are now more confused than ever as to whether alleged bugging happened at the Dublin headquarters of GSOC, the Garda Síochána Ombudsman Commission.