Online book company accused of ‘blatant lies’

Furious families have accused an online book firm of “blatant lies” for claiming to have fixed its backlog delays, insisting they are still waiting on expensive orders despite schools re-opening this week.

In two separate statements yesterday, — which has been heavily criticised in recent days due to the furore — said the issue had been resolved.

However, families affected have dismissed the claim as “blatant lies”, with some taking to RTÉ Radio 1’s Liveline programme, posting comments on dedicated Facebook pages, and even calling to the company’s Dublin depot to hit out at the ongoing delays.

On the Facebook page, one mother wrote: “My eight-year-old son is in the bathroom at this very moment throwing up because he doesn’t want to go back to school without his books, he thinks he will get in trouble. I wish I could run out and buy the books again but we just don’t have the money to do this.”

Another parent, who did not wish to be named, said she was still waiting on a €129 order placed on Jul 31. “I have been ordering books from since 2009 and never had any difficulty before,” she said.

The firm said last week that all deliveries would arrive by last Friday, after blaming a technical issue for a 5,000-strong backlog.

The company said yesterday morning that “we have cleared our backlog of customer orders”, before a second statement said it “would attempt” to deliver 1,820 orders by last night.

When parents’ concerns were put to the company last night, a spokesman said it would not be adding to its statements from earlier.

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