Help centre

Find answers to our most frequently asked questions, along with general information about the Irish Examiner.

Subscription packages

Managing your subcription

Existing ePaper and home delivery customers

General questions

Still have questions? We would be happy to help. Contact our dedicated customer care team at subscriptions@examiner.ie or on 021 206 3300. Please send us a message, using the relevant details on our Contact us page.

Why have you introduced a digital subscription service?

At the Irish Examiner, we are committed to expanding our premium content, introducing new features and investing in technology. We are introducing a new digital subscription service to allow us to deliver on this commitment - ensuring that we give our customers the best experience and more choice on how to consume our content, across the newspaper and on digital devices.

What are the types of subscriptions you offer?

There are three different subscription packages to choose from, so customers can pick the one that best suits their needs. There is a digital-only package, and two bundle packages that include delivery of the printed newspaper on your preferred day - Weekend and Complete.

Digital Package. Provides you with unlimited digital access to irishexaminer.com and access to the Irish Examiner apps and the ePaper across all devices. The ePaper is a digital replica of the printed newspaper. The digital package also includes exclusive subscriber content and live streaming of events and matches.
Weekend Bundle. Provides you with everything included in the digital package and the Saturday newspaper will be delivered to your home or office.
Complete Bundle. Provides you with everything included in the digital package and a daily delivery of the newspaper to your home or office. Monday to Saturday inclusive.

Newspaper delivery is currently subject to home delivery routes. To see our current subscription packages, please click here.

How do I subscribe?

You can subscribe online by viewing our available subscription packages and pricing here.
If you would like more help deciding on a package that best suits your needs, please contact our Customer Care team who can discuss all of our packages and latest offers with you. You can contact Customer Care directly by email at subscriptions@examiner.ie or call on 021 206 3300.

How can I pay for my subscription?

When you sign up, you'll be asked to provide debit or credit card details. With all subscription types, we will automatically renew your subscription on a monthly or annual basis, depending on your payment method preference, unless you cancel before your renewal date.
We accept all major credit and debit cards. Please note that we no longer accept cheques and bank transfers as payment methods.

If I don’t subscribe, can I still access irishexaminer.com?

Yes - some content on irishexaminer.com is free and will continue to be free.

Can I purchase my subscription as a gift?

Gift subscriptions are currently not available; however, we hope to introduce this service shortly, at which point we'll promote it on our website and in the newspaper.

Do you offer group subscriptions?

If you would like to learn about our Corporate & Group subscriptions at the Irish Examiner, then you can find out more by clicking here. Our Customer Care team would be more than happy to talk you through the options available that best suit your business requirements. Contact Customer Care on +353 (0) 212063300.

Can I share articles I have read?

To share articles you have read, select the relevant share button at the bottom of the article.

How do I sign in to irishexaminer.com?

You can sign in to irishexaminer.com with the email address and password you used to set up your account. On both desktop and mobile, there is a sign in link in the top right hand corner of the screen on most pages. Ensure you are using the correct sign in information and please note that your password is case sensitive.

How do I reset my password?

You will see the option to Sign in to your irishexaminer.com account in the top right hand corner of most pages on both desktop and mobile devices. Once you click on this, you will see an option to Reset your password. If you have an Irish Examiner account, we will send you an email that will enable you to reset your password.

How do I update my personal details?

If you are an Irish Examiner subscriber, you can sign into My Account to view and update your personal details such as email address, password and phone number.

How do I update my billing information?

Please call Customer Care on 021 206 3300 to update your payment information.

What are my cancellation rights?

We’re sorry you’re thinking about cancelling - find out how to cancel your subscription below.

How to Cancel
You can cancel your subscription:
By phone: Call our Customer Care team on +353 (21) 206 3300.
By email: subscriptions@examiner.ie

Digital-Only Subscriptions
If you are a subscriber to our Digital package, and your subscription doesn’t include newspaper deliveries, your subscription will start immediately upon placing your order. After this point, you may notify us of your intention to cancel at any time, but the cancellation will only take effect at the end of your current subscription period. You are not entitled to a refund if you change your mind after your subscription has started. You will continue to have the same access and benefits of your product for the remainder of your current billing period.

Bundled Subscriptions
If you are a subscriber to our Weekend Bundle, Complete Bundle, or if your subscription includes newspaper deliveries (with or without digital access), then you have the right to cancel your subscription within a 14 day period from the day on which you receive your first newspaper delivery - without giving any reason. If you cancel your subscription within this period, we will refund all payments received from you, less a prorated amount for any newspapers you received before cancelling. After this 14 day period has expired, you may cancel your subscription at any time by contacting our Customer Care team by email: subscriptions@examiner.ie or phone: +353 21 2063300. However, the cancellation will only take effect at the end of your current subscription term and you will not receive a refund for the current billing cycle. You will continue to have the same access and benefits of your product for the remainder of the current billing period.

Effects of cancellation
If you are entitled to a refund, we will make the reimbursement using the same means of payment as you used for the initial transaction.

Can I purchase a subscription through the News App?

It is currently not possible to purchase a subscription through the Irish Examiner News App. If you would like to become a subscriber, you will need to visit irishexaminer.com. As an existing subscriber you can sign in to enjoy unlimited access to all content. You can enjoy the same access on irishexaminer.com and our daily ePaper - a digital replica of the printed newspaper.

My payment hasn’t been authorised. Why is this?

When paying by credit card, we check with our payment processor that the card number, CVV number (on the back of your card), name and address match the details that your card issuing bank has. On some occasions we are told that the card details are not correct or the card is not valid, which will result in a failed payment authorisation. If this happens, firstly please check that you have entered your card details correctly.

If the problem persists, you will need to contact your bank for an explanation as to why your card is not being authorised.

I’ve received an email to tell me my payment has been declined. What should I do?

It’s likely that we’ve tried to renew your subscription, but we’ve been unable to take the payment using the details we have on file. It could be that the expiry date on your card has expired.

To check and/or update your payment details, sign into your MyAccount portal and select the ‘My Account’ tab. You will be able to edit your payment details by choosing the ‘Update my payment details’ option.

Once you have updated your details, we will try to process the payment for your subscription again.

I’m having issues accessing my ePaper account, what do I do?

Please ensure that you are using the email address and password used to create your Irish Examiner account. Remember, the password field is case sensitive. You can change your password by using the forgot password link which is available as an option when you click Sign in. The Sign In link is located at the top right of most of the pages on irishexaminer.com. If you're still having trouble, you can contact our Customer Care team on 021 206 3300.

I want to advertise on the website. Who do I contact?

For advertising queries on irishexaminer.com, contact agencysales@examiner.ie. Further information about the Irish Examiner's media solutions can be found here.

What's online that's not in the newspaper?

On irishexaminer.com, we provide a variety of breaking news feeds on a variety of subjects with up to the minute stories from throughout the world. We enrich much of our digital content with audio-visual elements and extra documentation that cannot be carried in the print format. Irish Examiner also publishes podcasts online on a weekly basis, including The Weekend Podcast, The Mick Clifford Podcast, Rugby Podcast with Duncan & Duncan, The GAA Podcast with Anthony Daly, A Footballer's Life with Graham Cummins and our hugely popular Ask Audrey.
We are delighted to have launched our new streaming service in 2022 to give our subscribers the option to watch live events and matches.

Where can I find the Irish Examiner's archives?

Previous editions of the Irish Examiner newspaper can be viewed here. Please note that a separate subscription is required to access these. Contact our Customer Care team to find out more on 021 206 3300.

What precautions does irishexaminer.com take to secure my privacy?

irishexaminer.com is committed to your privacy. Please read our Privacy Policy here.

Who do I contact if I'm having difficulty on the site?

Our Customer Care team would be happy to help you. You can email them at subscriptions@examiner.ie or call 021 206 3300.

My question isn't answered here. Where do I find out more?

Please send us a message, using the relevant details on our Contact us page.

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