Voxpro eyes 2016 Latin American expansion

Global business outsourcing company Voxpro will open at least one more office before the end of the year as it continues its rapid global expansion ahead of a possible flotation in 2019.

The Cork-headquartered company has already established centres in Cork, Dublin, California and most recently in Athens, Georgia, in the US.

Company chief executive and co-founder Dan Kiely confirmed to the Irish Examiner that Voxpro’s expansion will continue into the latter part of the year with offices planned in at least one more country.

In his sights is another European base, as well asVoxpro’s first in Latin America.

“We’ll definitely have another base before year-end,” said Mr Kiely. “It’ll either be in Europe or Latin America. If we can do both that’d be great but we’ll certainly do at least one.”

The company which employs more than 1,700 people globally and works with clients in 32 countries, is also forging ahead with plans to establish operations in Asia-Pacific.

Mr Kiely confirmed that it remains the company’s intention to set up base in Asia-Pacific, as previously indicated, but that another European office and its first foray into Latin America will be completed first.

The new Asia-Pacific office will likely follow early next year.

Mr Kiely said Voxpro is continuing to carry out due diligence in the region, but said expansion into Asia is “a little more difficult” given the more country-specific, rather than regional, nature of doing business there.

The company’s continued expansion comes after the announcement last week that it was to invest $4m (€3.57m) in a new centre of excellence in the US state of Georgia.

The facility, which Mr Kiely said he hopes will allow Voxpro to become the “most coveted place to work in Athens”, will employ 500 staff by 2020.

“It’s an amazing university town with a huge graduate pool to be able to tap into so what we will be basically doing is trying to attract in the graduates when they graduate from the university and want to base themselves in Athens, which is an absolutely beautiful town,” Mr Kiely said.

In March, Voxpro’s existing US operations received a boost when it announced it was to create 450 additional roles at its base in Folsom, California. PayPal vice president of global operations in Europe, Middle East and Africa, Louise Phelan joined Voxpro’s board this year to aid its growth in overseas markets.

Mr Kiely has previously spoken of potentially floating the company in the next three years or so.

The 2019 target date is subject to change and contingent on meeting certain targets such as reaching revenues of $100m beforehand. Voxpro counts a number of leading technology companies among its clients including, Google, Nest, and Airbnb.


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