Voxpro adds 450 US jobs in global expansion

Cork-based multinational outsourcing company Voxpro has more than trebled its US workforce after announcing 450 positions at its base in California.

The company’s significant growth at its Folsom centre of excellence is part of its wider expansion plans ahead of a possible flotation in 2019.

The global business outsourcing firm founded by Linda and Dan Kiely has scaled up rapidly in the past number of years thanks largely to a client list that includes some of the world’s leading technology companies such as Google, Airbnb and Stripe.

Its decision to add to Voxpro’s existing 200 staff in Folsom was driven by the level of talent in the area and its reputation as an emerging tech hub, said Voxrpo chief executive Dan Kiely.

“North America is a very important part of Voxpro’s expansion strategy in 2016 and beyond. Our location in Folsom, California, is really adaptable and adds to the partnership relationship we have with our clients in the San Francisco Bay Area.

“At Voxpro we believe that it’s not sufficient to provide worldclass products or services — that’s a given. To be considered a global leader, it’s necessary to deliver a unique offering with extremely high levels of personal service.

“Our success has been built on beautiful customer experience in partnership with our clients and through the talent and determination of our team of extraordinary people,” Mr Kiely said.

With the likes of Intel and semi-conductor maker Micron Technology employing large numbers of people in the area, Folsom is poised to become home to a new generation of tech companies, he said.

Speaking at the announcement, Voxpro US general manager Jon Ward referred to the “imminent” announcement of another office, as Mr Kiely told the Irish Examiner last month.

Mr Kiely said Voxpro would open a second north American base on the US east coast by summer, as well as a sales and marketing office in New York. 

“Voxpro’s North American expansion is in full swing with the imminent announcement of another new site. Our announcement today of 450 additional roles in Folsom will ensure sufficient highly trained individuals are in position for our continued expansion.

“We are also looking to the east coast where we will open a sales and marketing office in New York later this year, together with an east coast centre of excellence,” Mr Ward said.

The company is also eyeing growth in Asia-Pacific and plans to open an office in Singapore next year. Voxpro, which offers a range of tech support and language skills to customers, is likely to consider an initial public offering in 2019 after the three-year expansion period.

The company employs 1,300 staff globally from 40 in 2009.

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