At least one small business has lost thousands of euro due to Digiweb’s attempts to upgrade their servers resulting in websites and emails not working.
A web developer told the Irish Examiner that one business he was involved in had lost €5,000 as they had been unable to take bookings due to the email system crashing.
The developer, who did not want to be named, said that the service had been out of commission for nearly a month and that he had received no help from the company.
“I am reasonable but it has been down for 19 days and I am between €4,000 and €5,000 out of pocket. It is just crazy,” he said.
The problem with the service has been so bad that one of the web developer’s clients has threatened to bring him to court over loss of earning as his website has not been operational.
In a statement Digiweb apologised to customers who have been affected by the upgrades that they are carrying out to their systems.
“Digiweb Hosting apologise to any customers who have experienced intermittment issues relating to a server migration and our customers can be assured that our team continue to work hard to assist any impacted customers, to resolve any difficulties experienced,” a spokesperson for Digiweb said.
Another Digiweb customer, Shane Murphy, who owns the website Shanemurphy.ie said that the problems with Digiweb’s hosting have been going on for 2-3 months.
“It’s very frustrating to have paid for a top quality service and you are just not getting it,” he said.
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