Dairygold has appointed Eir Business to manage the data and voiceover IP telephony systems at its Co-Op Stores retail outlets.
Eir Business will design, build, deliver, manage and support Dairygold’s IPT infrastructure for its 38 branches in Munster.
The dairy business has already reported a 39% reduction in voice call costs since the IP telephony has been installed in its retail stores.
Dairygold head of IT, Brian Padden, said: “Eir has been our IT communications partner since 2013.
"During that time they implemented a number of cost-saving technical solutions, including replacing our legacy PBX (private branch exchange) systems in our administration offices, milling facilities and now our retail outlets.
“These changes enabled us improve our communication capabilities via the convenience of extension dialing across facilities, ‘follow me’ functionality, instant messaging, soft phone and presence.
"From a financial perspective we immediately benefited from direct operational expenditure savings of €65,000 per annum as well as cost avoidance of ca €150,000.”
Mr Padden said the data and telephony contract will help meet the increased bandwidth requirements of Dairygold’s growing business.
“As many of our locations are in rural locations to best serve our customers, we found Eir to be the provider who could serve us on their own dedicated network, something which is a key differentiator for us and another reason we had the confidence in them to deliver as effectively as they have,” he said.
© Irish Examiner Ltd. All rights reserved