Customers report phone crashes after upload attempt

A significant number of Apple customers are reporting their mobile devices have crashed after attempting to upload the new iOS 9 operating system, the latest in a line of launch glitches for the tech giant.

Twitter and other social media were awash with disgruntled customers reporting two distinct faults, with one appearing to be linked specifically to older models of Apple iPhones and iPads.

“It is beyond inconvenient to not be able to use your phone for a day,” said student Pip Cordi as staff in the Apple store in central Sydney looked at her phone yesterday.

“I have a lot of apps that I use for school — things like language apps and dictionaries and that’s all really important for my studies.”

Another iPhone user, Zorry Coates, said she had spent three hours in the Apple store and had been left with the option of either returning her phone to factory settings — losing any non-backed-up data — or waiting until Apple technicians announced an update.

Significant numbers of iOS users have upgraded; more than 16%, according to Mixpanel, a California-based analytics firm.

Charlie Brown, a technology expert at Sydney-based Cybershack, said:

“The risk to Apple in terms of having dissatisfied customers is that as their customer base grows, so will the number of those dissatisfied customers.”

Reuters


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