Cork call centre to create 250 jobs

CORK is to receive another jobs boost as call centre firm, Abtran announces the creation of 250 jobs today.

Taoiseach Brian Cowen is in Cork, along with Minister for Foreign Affairs Micheál Martin, to make the announcement.

Abtran will open a new innovation centre at its operations in Bishopstown.

The company has grown from six people when it first opened in 1997 to 600 people today.

Abtran’s client list includes the ESB, Hibernian, Sky, Sustainable Energy Ireland, An Post, the HSE and the Financial Regulator.

It also has long-standing partnerships with local and central government, as well as the German, Italian and British governments.

Aside from this announcement, Abtran is also hiring customer service representatives having recently won a major contract with eFlow, the barrier-free tolling system on the M50.

These customer service staff will start immediately and will be hired on a permanent basis, starting on an annual salary of e18,500.

Abtran have been growing its staff numbers steadily over the last few years. Last year it announced the creation of 100 jobs, as part of its expansion plans. It is a business process outsourcing firm that was established by brothers Mike, Ger and Pat Fitzgerald, and Pat Ryan in 1997.

As well as being on the Abtran board Pat Fitzgerald is also the managing director of Premier Recruitment while Mike, Ger and Pat Ryan are all directors at Abtran.

Abtran said its new innovation centre represents a collaboration by the company with clients, universities and Enterprise Ireland to research new ways of delivering services to the public and customers of its client organisations.

The range of processes that are typically outsourced to Abtran includes sales and customer service, administration processing, claims processing and financial management processing.

This is the second jobs announcement for Cork this month.

Last week a US computer games firm announced it was to set up its European headquarters in Ireland creating 100 jobs.

Big Fish Games is to open the new centre at the City Gate business park in Mahon, Cork, taking on support staff over the next three years.

Big Fish chief Jeremy Lewis said that Cork was chosen in part because it had the multilingual workers the company needs.


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