Careers 2017: RCI, where people make the difference

RCI (Resort Condominium International) primarily provides a holiday exchange service to timeshare owners who are RCI members.

Today, RCI remains the leader in holiday exchange, offering the world’s largest exchange network with almost 4,000 resorts in 100 countries and providing unrivalled products and services to enhance holiday ownership, delivered from its modern European base in Blackrock, Cork.

As winners of the 2015 Contact Centre of the Year award (medium category), the management team at RCI believes that people make the difference in everything the company does and that providing the best service for its 250,000 European members begins by providing the best experience to the comapny’s many associates.

Aside from a specific skill set for the role, RCI seeks candidates who display the following: respect for others, team players, a great work ethic, positive attitude, passion and enthusiasm for travel and a drive to success and deliver excellent customer service.

A company spokesperson said: “At RCI we are very proud of our 14-year average tenure for the Cork site which is underpinned by key themes linked to our strategic goals:

  • Personal development opportunities are available for all including education trips to our top holidays resorts and destinations.
  • Corporate responsibility focus — affording our associates the opportunity and time to support our four local charities.
  • Commitment to staff engagement.

RCI’s senior director of operations, Zareen Aziz-Laird said: “RCI’s servicing commitment and training is to drive a first call resolution with the highest focus on delivering a great customer experience.

“We operate within a culture that places it’s external and internal customers at the heart of what we do.

“Having recently moved to a state-of-the-art open plan facility, keeping a working environment which is fresh, interesting and motivating for employees is a key cornerstone of what we do at RCI. We work hard to create inspiring events and reward and recognition programmes that support and enhance both productivity and engagement within the work force, under our banner of ‘Together we Make it Happen’.”

RCI services ten core languages from the Cork site. The company’s staff say that they benefit every day from working in a diverse workforce of 24 different nationalities bring.

The company’s European presence also includes offices in the UK, Malaga and Albufeira.

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