BoI pulls bill pay facility

Bank of Ireland has withdrawn the facility to pay for bills at the counter with cash at branches around the country, forcing people to move to online payments.

Age Action Ireland has criticised the move by the bank, which they said will hit elderly customers harder than others.

“Age Action would regret this move, which will cause problems for elderly people who rely on the banks to pay their utility bills,” a spokesperson for Age Action Ireland said.

Bank of Ireland said they had withdrawn the facility from branches as only a very small number of customers were using it.

A spokesperson for Bank of Ireland said: “We can confirm we have ceased counter bill pay recently due to the rapid decline in customers using the option and growth of customer use of alternative channels such as online and telephone banking, lodgement at ATMs and direct debit.

“We have seen no real adverse reaction from customers since implementation and our branch staff have worked closely with the small number of customers who traditionally used the service to introduce them to the range of alternatives we can offer.”

The alternatives that are offered by the bank include phone and online banking.

Age Action Ireland said while many old people are keen to learn how to use computers, the reality is that they would struggle to trust online banking.

“Elderly people are keen to learn how to use computers, but the reality is that elderly people won’t use online banking,” a spokesperson for Age Action Ireland said.


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