Whirlpool has issued a recall notice on some of its models of washing machines due to a potential safety concern.
It affects certain models of Hotpoint and Indesit washing machines made between October 2014 and 2018 and it is feared up to 11,000 machines in Ireland may be impacted.
A flaw with the door-locking system may lead them to overheat and potentially catch fire.
In the UK, as many as 519,000 washing machines sold under the Hotpoint and Indesit brands could be affected by the flaw.
This issue was identified by Whirlpool’s safety team, which carries out rigorous monitoring of the quality and safety of all the company’s products on a constant basis.
In a statement, Whirlpool alerted its customers to the potential fire safety risk of certain models.
Jeff Noel, Vice President of Whirlpool, said:
“We sincerely apologise for the inconvenience and concern this may cause to our customers, particularly over the Christmas period, but we hope people will understand that we are taking action because people’s safety is our top priority.
“This is an issue we inherited from buying Indesit Company, but as the new owner, it is our responsibility to keep our customers safe. We are recalling these products because it is the right thing to do for people’s safety and we will do whatever it takes to put the situation right for our customers.
“By taking actions like this, we are bringing the company we acquired in line with Whirlpool’s industry-leading global safety and quality standards.”
Whirpool had previously launched an urgent recall of certain models of tumble dryers over similar fire safety fears back in July of this year.
Sue Davies, strategic policy adviser at consumer group Which?, said: “This safety alert will cause huge disruption for millions of people who will have no washing machine over Christmas, and following the tumble dryer scandal, leaves Whirlpool’s reputation as a company that can be trusted on product safety in tatters.
“People will rightly be asking what Whirlpool knew about these fire-risk machines and when, so there must now be a thorough investigation into this public safety issue. We know the company has a track record for appearing to put corporate reputation ahead of public safety in its disgraceful handling of the unsafe tumble dryer crisis.”
Under the washing machine recall, all affected customers will have the choice of either a free-of-charge like-for-like replacement washing machine, or a free-of-charge in-home repair of their existing appliance.
To check if a washing machine is potentially affected, customers will need both the model number and the serial number of the appliance.
Both of these codes can be found inside the door, or alternatively on a label on the rear of the appliance. The website or call centre agents will guide customers to where to find these labels and what information to provide.
If you think your washing machine might be affected, you can check by calling 0818 903 281 or by visiting here.
Here is a full list of the models involved in the Whirlpool recall of fire-risk Hotpoint and Indesit branded washing machines.
The models are listed by their commercial code, followed by the brand name.