Three million calls made to Samaritans over last five years

Three million calls made to Samaritans over last five years

Samaritans volunteers have listened to almost three million calls over the last five years.

110,000 people made contact with the organisation between March 2014 and March 2019 over issues like mental health.

The busiest time was generally 6pm to midnight.

Six major telecom providers have agreed to support the helpline until 2024. Its free phone number is 116 123.

Samaritans Ireland Regional Director Cindy O'Shea says people are calling mostly about loneliness.

"We're finding in this day and age that the majority of calls that we get are about loneliness and isolation," she said.

That evening-time figure or when people call us most isn't surprising when people find themselves alone and lonely.

"We're really glad to be able to be there to answer the phone and to be able to reduce the barrier of no cost."

More than 500,000 calls were answered by Samaritans volunteers last year, with almost 46,000 text replies and 5,300 emails sent.

Some 4,000 people were given emotional support in a branch or at a festival.

Communications, Climate Action and Environment Minister Richard Bruton said: “I am delighted that all major telecom providers have agreed to continue to support the Samaritans and the vital work that they do.

“This agreement will mean that there will be no cost barrier to anyone who may need to call the Samaritans.”

Additional reporting by Press Association

More on this topic

Standard of mental health care should not be toleratedStandard of mental health care should not be tolerated

People with complex needs end up in prison as it is only service with no waiting list, says expertPeople with complex needs end up in prison as it is only service with no waiting list, says expert

20,000 mental health appointments for children and adolescents were unattended in 201820,000 mental health appointments for children and adolescents were unattended in 2018

Ministers say new mental health support line could 'save lives'Ministers say new mental health support line could 'save lives'


More in this Section

Drivers urged to take care on roads with snow and ice warning in placeDrivers urged to take care on roads with snow and ice warning in place

IFA to set to name new presidentIFA to set to name new president

Dublin's new 24-hour bus service deemed 'a roaring success'Dublin's new 24-hour bus service deemed 'a roaring success'

Three arrested as gardaí seize €900,000 worth of drugs in LouthThree arrested as gardaí seize €900,000 worth of drugs in Louth


Lifestyle

Last week, en route to La Gomera in the Canary Islands, I decide to stop off in Tenerife and take the 1.2km cable car ride to the top of Mount Teide, 3,660m above sea level. Cable cars are invariably an exciting way to travel.Dursey Island is a special place because of its remoteness

It can be considered offensive by some but generally the word ‘tinker’ is not considered rude says the Traveller’s advocacy group Pavee Point. Over time the term became synonymous with ‘Traveller’ and it is this which is current today.The Islands of Ireland: Tinkering with the past on Tinker’s Island in West Cork

Dr Naomi Lavelle explores some questions about walking upside-downAppliance of Science: Could humans copy insects' ability to walk upside-down?

Emer Corridan is the general manager at the award-winning four-star, Cahernane House Hotel in Killarney, Co. Kerry.You've Been Served: Emer Corridan, general manager at Cahernane House, Killarney

More From The Irish Examiner