Taxis are 'dirty' and 'horrific' - 492 complaints so far this year

The smell of one ‘extremely dirty’ taxi was ‘horrific’, forcing the passenger to keep the window open during the journey, writes Gordon Deegan.

That is one of 492 complaints received by the National Transport Authority (NTA) for the first six months of this year as the number of taxi complaints soared by 25% on the same period last year.

The sharpest rise in complaints was in relation to the condition of taxis, where the numbers more than doubled, going from 13 to 30 for the six months.

The person who complained about the ‘horrific’ smell in the taxi in April of this year stated that in the same taxi a side panel on the door was missing, while the leather covers were torn and dirty.

In response, the NTA inspected the taxi and issued the driver with a fine for failing to meet the standard required for a taxi.

Another taxi customer made a complaint in June of this year to say: “The vehicle was dirty and there was a bad odour. Brakes and suspensions were clearly damaged as the car made several strange noises when the car was braking.”

In response, the vehicle was removed from service by the taxi-driver and replaced with a newer vehicle and advice was given to the driver by the NTA.

The largest area of complaint for the first six months of this year was “driver behaviour”, which accounted for 212 complaints — an increase of 20% on the 176 complaints lodged for the same period in 2016.

One customer lodged a complaint with the NTA concerning a Dublin taxi driver who ordered his two passengers to get out of the taxi into the freezing cold at night after one of them was hiccoughing.

The driver told the couple that he would charge €140 if the passenger was to get sick and after driving across the bridge from George’s Quay in Dublin, decided that he wouldn’t take the two.

Another passenger said a taxi driver “stuck up his middle finger at me and drove off” when the passenger took a photo of his badge after a dispute over the fare.

This story first appeared in the Irish Examiner.

More in this Section

We must guard against people interfering in elections, says Taoiseach

Man, 70, admits sexually assaulting 80-year-old man on rural Clare bus

Taoiseach: Sinn Féin's Máire Devine should face same punishment as Barry McElduff

Watch: Taoiseach defends Communications Unit ahead of SF motion calling for closure

Today's Stories

105,000 people in jobs cannot make a living wage, report

Immigrant students more likely to be bullied

Brexit fallback deal on border is ‘legally firm’

Charlie Flanagan to discuss laundries report with Ombudsman


New father’s life ‘changed forever’ after he was run over by surgeon

The biggest cancer killer will take your breath away

Hopefully she had an idea...

Power of the press: Meryl Streep and Tom Hanks discuss 'The Post'

More From The Irish Examiner