Latest: Aviation regulator issues guidelines for holiday-goers if Ryanair strike goes ahead

Update - 12.29pm: The Commission for Aviation Regulation has issued guidelines for Ryanair customers if the proposed industrial action at the airline goes ahead on July 12.

Holidaymakers could face travel chaos this summer if the strike action by the budget airline's Irish pilots goes ahead.

Irish Ryanair pilots who are members of the Irish Airline Pilots’ Association (IALPA), yesterday voted overwhelmingly in favour of a 24-hour strike which will start at 1am on Thursday, July 12.

Ryanair cabin crew may join the pilots in the action, which could ground hundreds of flights.

The Commission said today that passenger rights are protected under European legislation and expects Ryanair to send all affected passengers information about their rights and entitlements, which can be seen on the Commission website

    In summary the following should be noted by all affected passengers.

  • Flight Cancellations
  • If your flight is cancelled Ryanair must offer you the following choices:

    - re-routing as soon as possible;

    - re-routing at a later date at your convenience; or

    - a refund.

  • If you choose to be re-routed as soon as possible, Ryanair must provide you with care and assistance while you wait for the alternative flight. Care and assistance means:

    - meals and refreshments in reasonable relation to the waiting time

    - hotel accommodation where an overnight stay becomes necessary

    - transport between the airport and place of accommodation (hotel or other)

    - two free telephone calls/access to email

  • If Ryanair does not provide the care and assistance described above, passengers should make their own reasonable arrangements and retain all receipts in the process. Passengers are advised to submit copies of these receipts directly to Ryanair.
  • Flight Delays
  • If your flight is delayed for more than 2 hours, Ryanair must provide you with care and assistance. If your flight is delayed by more than 5 hours, Ryanair must offer you the choice between continuing your journey and a refund of the cost of your ticket. Please note that it is not possible for passengers to travel and avail of the full refund.
  • Compensation
  • Passengers are entitled to compensation where a flight is cancelled or delayed by more than 3 hours except where the cancellation or delay is due to extraordinary circumstances. Affected passengers are advised to contact Ryanair directly.
  • Contact The Commission for Aviation Regulation
  • Passengers who remain unclear about their entitlements or who have further queries, please contact this Office on 1890 787 787 or + 353 1 6611700.

- Digital Desk

07.13am: Ryanair cabin crew could join in strike action

By Joe Leogue

Holiday-goers are facing a summer of potential travel chaos as Ryanair cabin crew will today warn that they could join pilots in strike action, which could ground hundreds of flights.

Irish Ryanair pilots who are members of the Irish Airline Pilots’ Association (IALPA), yesterday voted overwhelmingly in favour of a 24-hour strike which will start at 1am on Thursday, July 12.

Ryanair has denounced the move as “unnecessary”, and said they will be in touch with affected customers next Tuesday if the strike goes ahead.

Today, Ryanair cabin crew from across Europe and North Africa will hold a press conference in which it will announce a list of demands they expect the company to remedy, or face further industrial action.

Irish travel agents have pleaded with both sides to come to a resolution, warning that a strike will cause ‘major distress’ to holidaymakers.

IALPA, a branch of the Fórsa trade union, said the pilots’ strike action — passed by a 99% majority at the ballot — has been prompted by Ryanair management’s approach to governing base transfers and other arrangements.

It claimed that union requests for talks on the issue “had been met with a threat to move Dublin-based aircraft and pilots to other airports and cut promotion opportunities”.

“The union is seeking a seniority agreement to provide our member pilots directly employed by Ryanair with a fair and transparent mechanism to understand how and why they are in the base they are in, the order in which their turn may come up for a transfer, how and why they received a particular annual leave allocation, or any other decisions that should take due account of their length of service and seniority in the company,” the union said.

Ryanair said those who voted for strike action make up 100 of their 4,000-strong roster of pilots, and that Ireland accounts for less than 7% of the airline’s flights.

“Ryanair is disappointed by this strike notice which is unnecessary, given that it has already forwarded to Fórsa draft proposals on recognition, base transfers, a seniority list for all Irish pilots and a new annual leave system based on seniority,” the airline claimed.

Ryanair has invited Fórsa to meet and discuss these proposals on 18 separate occasions, but Fórsa have failed to reply or take up any of these invitations to meet.

The airline said it issued a 19th offer to meet with Fórsa on Wednesday, July 11.

Pat Dawson, CEO of the Irish Travel Agents Association (ITAA) said a strike will disrupt travellers who have booked accommodation and made connecting travel plans, and will lead to additional costs to customers.

“The ITAA is calling on Ryanair and its pilots to resolve these internal issues and end this proposed strike action,” he said.

Passengers have already seen severe disruptions in the past number of weeks with the French Air Traffic Control strike and we hope that management will do everything possible to avoid any more interference with holiday plans.

“We would also ask that Ryanair keep customers up to date with any planned cancellations as soon as possible to ease the uncertainty faced by intending travellers and allow for alternative holiday arrangements to be made.”

Meanwhile, Ryanair’s cabin crew staff, members of the International Transport Workers’ Federation (ITWF), will today reveal a charter of demands that it expects Ryanair to address.

The ITWF say pay, “draconian disciplinary procedures, unachievable sales targets, and staff having to pay for items that most decent employers provide” are among their grievances.

Ryanair said strike action by air traffic controllers (ATC) saw over 210,000 customers have their flights cancelled last month alone.

It said four weekends of strikes and “repeated UK, German, and French ATC staff shortages” caused over 1,100 flight cancellations in the month of June.

Irish Examiner

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