Irish Water pack containing human excrement sent to call centre staff

Irish Water pack containing human excrement sent to call centre staff
The Abtran facility

The company handling customer queries for Irish Water has denied a report that a staff member was "rushed to hospital" after a customer pack including human excrement was received.

Cork's 96FM reports the staff member noticed a cut on his hand, and was brought to hospital, and that another staff member fainted and was also brought to hospital by ambulance.

While confirming that an "offensive" item was received yesterday, Abtran said no members of staff had been impacted - "other than it being an offensive matter".

The company reported the incident to the Gardaí.

It is understood that the staff member who fainted in an incident unrelated to the package received first aid at the office.

96FM's report that used tampons and razor blades had also been received by Abtran staff in other incidents was not specifically addressed by Abtran, but the company stressed the delivery of the pack containing human excrement was "an isolated incident".

In a statement, Cork-based Abtran said: "Abtran confirms that one of its offices in Cork received an item of post in recent days containing some offensive matter.

"The item of post was inspected by security personnel at Abtran...This is an isolated occurrence and Abtran does not wish to comment further on this subject.

"The incident has been reported to the Gardaí.

"No members of staff were impacted directly by this occurrence other than it being an offensive matter."

Abtran's five-year contract includes provision for the empoloyment of up to 400 employees to operate a contact call centre for Irish Water.

The company is based in Bishopstown in Cork.


More in this Section

Deal creating EU border in Irish Sea closerDeal creating EU border in Irish Sea closer

The key players in the UK’s hunt for a Brexit dealThe key players in the UK’s hunt for a Brexit deal

Talk of Northern Ireland-only backstop off the mark – Arlene FosterTalk of Northern Ireland-only backstop off the mark – Arlene Foster

Limerick IT and Athlone IT forming consortium to develop Technological UniversityLimerick IT and Athlone IT forming consortium to develop Technological University


Lifestyle

Munster offers so many hidden gems with bargains, ideas and must-have products for the interiors enthusiast who is always on the lookout for something new, writes Carol O’Callaghan.Made in Munster: So many treasure troves for the interiors enthusiast

Aileen Lee in conversation with ceramist Hedi O'Neill.Made in Munster: 'My advice? Be free in your style’ - Ceramist Hedi O'Neill

Red lips are hot for autumn but can you make them part of your everyday makeup? Rachel Marie Walsh thinks so.Code red: Making a statement with red lipstick for the everyday look

Welcome to the Autumn/Winter edition of ieStyle.Don't miss the Irish Examiner's free glossy 'ieStyle' magazine

More From The Irish Examiner