HSE implement only 10 of 36 recommendations following 2015 investigation

HSE implement only 10 of 36 recommendations following 2015 investigation

The HSE has only implemented 10 out of 36 Ombudsman recommendations three years after an investigation into the health service.

The Ombudsman Peter Tyndall says he is disappointed the HSE and hospitals have not done more to improve procedures, especially in relation to complaints.

At the time of the report in 2015, both the HSE and the Department of Health accepted all 36 recommendations which were aimed at:

  • making it easy for people to complain
  • ensuring that people have access to an effective independent advocacy service
  • establishing a single, consistent complaints system and
  • ensuring that the most serious complaints are examined independently
  • In the report, Mr Tyndall acknowledges positive developments such as improved facilities for complaints officers and patients making complaints (Tallaght hospital), initiatives to ensure early resolution of complaints (St John’s Community hospital Sligo), and audits of patient complaints to assess the quality of the complaints process (RCSI hospital group).

    However, the Ombudsman said: “We have carried out an extensive investigation into hospital complaints systems and we found that they fall short of what we would expect from effective systems.

    "People can die when lessons are not learned from complaints. ”

    Digital Desk

    More on this topic

    'The Minister is slapping himself on the back' - Alan Kelly not convinced by HSE plan'The Minister is slapping himself on the back' - Alan Kelly not convinced by HSE plan

    Plans for new look HSE sound oldPlans for new look HSE sound old

    Consultants call on Health Minister to be 'more ambitious' with HSE restructuringConsultants call on Health Minister to be 'more ambitious' with HSE restructuring

    Minister confirms HSE restructuring into six regional boards with 'majority of care delivered in the community'Minister confirms HSE restructuring into six regional boards with 'majority of care delivered in the community'

    More in this Section

    French Minister urges Britain to sign up to Withdrawal Agreement during border tripFrench Minister urges Britain to sign up to Withdrawal Agreement during border trip

    Judge says individual assessments can be made around Personal Insolvency ArrangementsJudge says individual assessments can be made around Personal Insolvency Arrangements

    Minister: Lessons must be learned from search and rescue deaths as new oversight plan is publishedMinister: Lessons must be learned from search and rescue deaths as new oversight plan is published

    Fears major sewerage and flood projects are driving businesses out of West Cork townFears major sewerage and flood projects are driving businesses out of West Cork town


    Lifestyle

    Ever wondered what it would be like to move lock, stock and barrel into a tiny home, like the ones on Netflix’s Tiny House Nation?Are you ready to join the tiny-house movement?

    A continence expert from the children’s bowel and bladder charity ERIC gives advice on how parents can help stop older children bed-wetting.Ask an expert: How can I help my child stop wetting the bed?

    A quick spritz can make all the difference to your complexion, says Katie Wright.What a difference a spray makes: 9 of the best facial mists for every skin type

    Athlete and mum-of-two Jo Pavey has teamed up with a childcare expert and Simplyhealth to inspire families to embrace active fun. By Lisa Salmon.9 ways to keep kids entertained and active this summer

    More From The Irish Examiner