Gardaí are warning people about a phone scam.
The warning, which comes in association with the FraudSMART, a fraud awareness initiative led by Banking & Payments Federation Ireland (BPFI), is advising people to be on the alert for fraudsters who claim to be calling from utility companies, for example a telephone/mobile phone provider, broadband provider or software company.
The warning says that the fraudsters pretend that there are issues with the customer’s broadband service.
The scammers will offer to "fix” computer or broadband problems and in the process try to trick people into revealing their banking or card details and provide codes from your card reader.
Customers may also be asked to allow the caller to take remote control of their computer to "assist" you, but this could allow the fraudster to show the customer fraudulent screens.
The warning also says that the callers are professional and will be able to transfer customers to their "supervisor” should they request this.
Detective Superintendent Gerard Walsh of the Garda National Economic Crime Bureau said: "If you have received a suspicious call, hang up and phone the company the person is purporting to be from directly yourself."
Niamh Davenport, who leads the BPFI FraudSMART programme, said: "Always be wary of any unexpected calls or texts especially those asking for personal details or payments. Never give your financial or personal information in order to release money, refund fees, or access to your computer.
"Fraudsters are very convincing but don’t be afraid to take the time to make the relevant checks. The caller will try to rush you or make you feel foolish and negligent if you don’t follow their instructions, but this is all designed to panic you into doing something you wouldn’t otherwise do.”
Looking up the organisation’s phone number using a phone book or website and calling the number yourself directly. Make sure you hear a dial tone before you dial. Do not use a number the caller has given to you as this could be a fake number.