Sky Ireland apologises to 43,000 customers for lack of 'cooling-off' period

Sky Ireland apologises to 43,000 customers for lack of 'cooling-off' period

Sky Ireland has apologised to some 43,000 customers, who were not given a 'cooling-off' period as part of their contract.

A ComReg investigation uncovered the discrepancy, which goes back to 2015.

Sky is obliged to provide customers with a contract confirmation, and a cooling-off period of 14 days. This is generally done by email or by hard copy in the post.

But between September 2015 and September 2018, approximately 79,000 customers were not provided with a confirmation, and 43,000 were not given a cooling-off period.

In a statement, Sky says it "regrets" this failure and "apologises for any inconvenience".

Sky serves 21 million customers across five countries.

Sky Ireland is based in Dublin and provides customers with digital television channels and broadband facilities.

More in this Section

Painkiller OxyContin manufacturer files for bankruptcyPainkiller OxyContin manufacturer files for bankruptcy

CSO figures show huge increase in Ireland's exports in JulyCSO figures show huge increase in Ireland's exports in July

Trump approves release of oil reserves if needed after Saudi attackTrump approves release of oil reserves if needed after Saudi attack

Sisters of mercy reimagine music app conceptSisters of mercy reimagine music app concept


Lifestyle

It still surprises me as I am achingly private and do not enjoy being at the centre of attention.This Much I Know: Actor Aislin McGuckin

Bride Geraldine O’Donovan felt as wonderful as she looked on her big day — knowing she was supporting a cause close to her heart as she donned her wedding gown.Wedding on the Week: Supporting a cause close to their hearts

I did my Leaving Cert in June and have just started college this week, so my school experience is extremely fresh in my memory. I went to Davis College in Mallow and it was a fantastic experience. I was the loud obnoxious child at the back of the classroom from day one. I had to (and still do, by the way) have an opinion on everything.Stand up and be counted : The Young Offender's Demi Isaac Oviawe on college and school life

When I was in secondary school I started working part-time as a waitress and I suppose I caught the hospitality bug back then.You've been served: General manager at Inchydoney Island Lodge & Spa Caitriona O’Keeffe

More From The Irish Examiner