Ryanair facing action over refusal to compensate strike-hit passengers

Britain's aviation regulator is taking legal action against Ryanair over its refusal to compensate passengers for strike action.

The Civil Aviation Authority (CAA) said the low-cost airline has rejected compensation claims and has now ended its agreement with AviationADR - a CAA-approved body for alternative dispute resolution of passenger complaints.

The CAA said it does not believe the strikes are "extraordinary circumstances", as Ryanair has claimed, and are therefore not exempt, meaning its customers should be compensated.

Ryanair's flights were hit by widespread strikes over the summer by the carrier's pilot and cabin crews, while it also suffered amid the industry-wide air traffic control industrial action that saw thousands of flights cancelled across Europe.

The CAA said passengers with an existing claim will now have to wait until the outcome of its enforcement action against the airline.

The watchdog has made repeated calls for Ryanair to compensate passengers affected by staff strikes.

While airlines can refuse to pay out for "extraordinary circumstances", such as bad weather or air traffic controller strikes, they must pay compensation for disruption caused by strikes held by its own employees.

Ryanair warned over profits in October after it was stung by strike action, combined with higher oil prices.

Ryanair has seen the strike action knock passenger confidence in the company, revealing in October that passengers made fewer forward bookings into the third quarter, including for the October school half-term and Christmas.

Since the summer of severe disruption, Ryanair has been securing a series of agreements with unions across Europe over wages and benefits.

The latest was announced on Tuesday, with German pilots' union VC.

- Digital Desk and PA

More on this topic

Ryanair to buy Malta Air and expand Malta-based fleet

Ryanair becomes first EU airline to publish its emission statistics

British woman dies on Edinburgh-bound Ryanair plane in Majorca

Ryanair shares dive as profits hit 4-year low

More in this Section

Huawei founder says revenue will be billions below forecasts

Irish online construction and home improvements store to create 20 jobs in Cork

83% of people happy with their current job, survey finds

Innovative company’s ice cream products going down a treat to scoop award


Lifestyle

Sex advice: I'm worried she's not satisfied

Does your garden feel a bit too exposed? 7 solutions to stop nosy neighbours spoiling summer

5 stylish ways to wear white head-to-toe

How to out-smart hay fever this summer

More From The Irish Examiner