Marks & Spencer has reported a 21% slump in profits for the past year after it was weighed down by its troubled clothing division.
The British retailer said profitability improved in its food business but profits dropped by more than a third in its clothing and home arm.
M&S also told investors that it took a £52m (€58m) hit to profits due to coronavirus, while it estimated that costs and stock writedowns related to the outbreak cost it £212.8m (€238m).
The company said group sales dipped 1.9% to £10.1bn (€11.3bn) during the year to March.
Like-for-like food revenues increased by 1.9%, while its clothing business saw like-for-like revenues dive 6.2% as it was impacted by availability issues in the first half of the year.
Last month, the retail giant revealed plans for a “never the same again” overhaul as it warned the virus would impact trading for the rest of 2020.
Chief executive Steve Rowe said: “Last year’s results reflect a year of substantial progress and change including the transformative investment in Ocado Retail, outperformance in Food and some green shoots in Clothing in the second half.
“However, they now seem like ancient history as the trauma of the Covid crisis has galvanised our colleagues to secure the future of the business.
“Whilst some customer habits will return to normal others have changed forever, the trend towards digital has been accelerated, and changes to the shape of the high street brought forward.
“Most importantly working habits have been transformed and we have discovered we can work in a faster, leaner, more effective way.
“I am determined to act now to capture this and deliver a renewed, more agile business in a world that will never be the same again.”