Boss of npower 'facing sack' after profits slump and customer exodus

Boss of npower 'facing sack' after profits slump and customer exodus

The boss of Big Six energy firm npower is reportedly facing the sack days after the company revealed a two-thirds slump in half-year profits.

Paul Massara, who has led the firm since January 2013, will be moved aside in favour of chief operating officer Paul Coffey, according to unconfirmed reports.

Npower, owned by Germany’s RWE, said in a statement that it did not comment on speculation.

It added: “We are currently reviewing the details of a plan to improve npower’s performance and will communicate more details about that plan in due course.”

The energy supplier has been plagued by problems with its billing system, which have contributed to a customer exodus. Last week, it said it had lost 300,000 customer accounts over the last year.

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