BA passengers delayed after airline suffers 'IT outage'

Holidaymakers are facing disruption due to a system problem with British Airways.

It came as scores of Britons headed overseas for the long weekend and half-term school holidays on Saturday morning.

A spokeswoman for the airline said: "We apologise to customers who are facing some delays following an IT outage this morning. We are working to resolve the problem as quickly as possible."

BA's website was unavailable and some travellers claimed they could not check in on the mobile app, with many venting their frustration on social media.

One passenger, Henry Tail, tweeted: "Hey @British_Airways, couldn't log in to the app with my boarding pass on because systems were down and I missed my flight. What can I do?"

Another, Nadia Whittley, posted: "British airways computers down T5 and standstill, stranded on the plane and they make us pay for food!! Please retweet this indicency! (SIC)"

Julie Adie wrote: "We are on the runway.. For hour now..no offer of drinks..and because ba only takes cards now, we only have cash...wat we supposed to do!!?? (SIC)"

Melissa Davis, who runs MD Communications, a legal PR agency in London, was held for more than an hour and a half on the tarmac at Heathrow, on board a BA flight returning from Belfast.

Speaking from the plane, Miss Davis said the air conditioning had been off "so I don't think we will be going anywhere any time soon", but added that the passengers had been kept informed by their pilot and given water while they remained seated.

She later said she and others were then told they could not transfer to other flights because "they can't bring up our details".

Mr Tail, a 27-year-old teacher from London, claimed he had missed his flight to Rome because of the technical problems.

"I checked in online using the BA app at 8.15 for my flight at 9.25, then went and had breakfast," he said.

"At some point the app restarted and when I went to go through security I couldn't log in to my booking to get my QR code.

"This meant I couldn't go through security, and by the time I'd gone back and forth to various customer service desks the flight had closed," he said.

"I've tried to call customer services but their systems are still down so they weren't able to help me, and they told me it was a worldwide issue," he added.

Gareth Wharton, also at Heathrow Terminal 5, tweeted a picture of BA staff writing gate information on a whiteboard amid the systems outage.

It comes a day after passengers at Gatwick Airport faced chaotic scenes and long queues due to a baggage system problem.

Those taking flights on Friday were forced to travel without their hold bags and were asked to carry any essential items in their hand luggage.

More in this Section

Visa and Mastercard pull out of Facebook currency projectVisa and Mastercard pull out of Facebook currency project

Bank shares surge on prospect of Brexit dealBank shares surge on prospect of Brexit deal

US suspends tariff hike on some Chinese imports after trade talksUS suspends tariff hike on some Chinese imports after trade talks

Nike decides to shut its Oregon Project following doping scandalNike decides to shut its Oregon Project following doping scandal


Lifestyle

As UK legend John Surman gets ready to play at Cork’s jazz fest, he tells Philip Watson about his well-travelled career and why he’s so angry about Brexit.Jazz legend John Surman on a well travelled career and why he's angry about Brexit

Dr Naomi Lavelle answers a weekly science question.Fish live in water all their lives but does that mean that they never get thirsty or do they even drink at all? To answer these questions we need to look at where the fish live.Appliance of Science: Do fish ever get thirsty?

More From The Irish Examiner