Airline regulations 'not protecting passengers'

Airline regulations 'not protecting passengers'

EU airline passenger rights regulations are not fully protecting consumers and need reform, the head of leading industry representative group the International Air Transport Association (IATA) has said.

Addressing an industry conference in Qatar on the need for "smarter regulation", IATA director general and chief executive Alexandre de Juniac slammed the EU-261 flight compensation regulation as costly and ineffective.

"It is a confusing, poorly-worded regulation that is adding cost to the European industry. Plus, it is not doing its best at protecting consumers," he said.

Mr de Juniac, a former chief executive of Air France-KLM, added: "Even the European Commission sees the shortcomings of this regulation and has proposed important reforms.

"But these have been held hostage for years as a result of the implications of the Gibraltar dispute between the UK and Spain."

It is absurd that a dispute dating from the early 1700s—over two centuries before the first airline took flight—is holding up reform of an airline regulation. But that is the reality.

Mr de Juniac also took aim at some countries adopting their own passenger compensation rules despite agreeing to different IATA guidelines.

"Even though governments signed up to these principles, many persist in going it on their own. And, too often, they do so in a knee-jerk respsonse to an incident."

He also said Brexit must not hinder the industry.

"Irrespective of the political relationship between the UK and Europe we see growing demand...for connectivity between the two. Brexit cannot be allowed to undermine that demand."

More on this topic

Zimbabwe: Journey to the heart of AfricaZimbabwe: Journey to the heart of Africa

Igloo festival attracts hundreds to Siberian reservoirIgloo festival attracts hundreds to Siberian reservoir

Heathrow apologises for disruption caused by  ‘technical issues’Heathrow apologises for disruption caused by ‘technical issues’

Caroline O’Donoghue: Five reasons to love where you liveCaroline O’Donoghue: Five reasons to love where you live

More in this Section

ACCA: Ireland can lead fight against financial crimeACCA: Ireland can lead fight against financial crime

UK extends employment boom with 32.9m people at workUK extends employment boom with 32.9m people at work

Samsung wins key 5G chip contractSamsung wins key 5G chip contract

An Bord Pleanála deals blow in 'fast track' planning casesAn Bord Pleanála deals blow in 'fast track' planning cases


Lifestyle

Des O'Sullivan takes a look at Bill Wyman's Rolling Stones memorabiliaRolling Stones memorabilia going under the hammer

All ages can suffer from spots across their back but thankfully, there are many things we can do about them, says Jennifer RockThe Skin Nerd: back to basics to treat the pesky plague of ‘bacne’

Roz Crowley tests eight coffees ahead of Fairtrade FortnightEight of the best fairtrade coffees to try

Steel Panther give metal fans the chance to let their hair down and laugh at themselves, and the Cork audience is in party mood.Live review: Steel Panther at Cyprus Avenue

More From The Irish Examiner