Tech glitch sees bank duplicate payments

Bank of Ireland duplicated Visa debit transactions and deducted them from customers’ bank accounts due to an error yesterday.

The bank said it was working on cancelling duplicated transactions and returning affected accounts back to the correct balances.

A spokesperson said: “We are in the process of reversing the duplicated transactions and no customers will be impacted by fees and charges.”

The Central Bank said it was working with Bank of Ireland to ensure customers were not adversely affected.

The processing problem at Bank of Ireland comes just weeks after AIB suffered a large scale debit card issue in the run-up to Christmas, with thousands of customers unable to withdraw cash at ATMs not operated by the bank.

Ulster Bank has also been hit by technical problems. In December, a glitch saw overnight payments being delayed.

A spokesperson for the Central Bank said banks are expected to have robust systems in place, “and where issues that impact customers arise they should be addressed and rectified urgently”.

A spokesperson for the Central Bank added: “In this regard, the Central Bank expects firms to communicate clearly and promptly with affected customers when a technical incident occurs, including details of the impacted service, details of alternative access to services and an undertaking that identifiable loss will be remediated.”

© Irish Examiner Ltd. All rights reserved

More in this Section

Michael Noonan: No threat to 12.5% corporate tax rate

Food group Aryzta upbeat despite 8% decline in annual profits

Mario Draghi: No special favours on single market for UK

Pharma company sees €519m profit from drug sale


Breaking Stories

Minecraft lovers: MineVention is back

These smart lightbulbs can be controlled from the comfort of your sofa

iTunes is moving to Cork Apple offices

German authorities order end to Facebook/WhatsApp data-share scheme

Lifestyle

Angelina Jolie hiring the best divorce lawyer in the business - Laura Alison Wasser

Get your house in order before going for a mortgage

Former IRA volunteer's play explores the life and execution of Kevin Barry

Open House Cork is back to give the public a sneak peak of more private homes

More From The Irish Examiner