Tech glitch sees bank duplicate payments

Bank of Ireland duplicated Visa debit transactions and deducted them from customers’ bank accounts due to an error yesterday.

The bank said it was working on cancelling duplicated transactions and returning affected accounts back to the correct balances.

A spokesperson said: “We are in the process of reversing the duplicated transactions and no customers will be impacted by fees and charges.”

The Central Bank said it was working with Bank of Ireland to ensure customers were not adversely affected.

The processing problem at Bank of Ireland comes just weeks after AIB suffered a large scale debit card issue in the run-up to Christmas, with thousands of customers unable to withdraw cash at ATMs not operated by the bank.

Ulster Bank has also been hit by technical problems. In December, a glitch saw overnight payments being delayed.

A spokesperson for the Central Bank said banks are expected to have robust systems in place, “and where issues that impact customers arise they should be addressed and rectified urgently”.

A spokesperson for the Central Bank added: “In this regard, the Central Bank expects firms to communicate clearly and promptly with affected customers when a technical incident occurs, including details of the impacted service, details of alternative access to services and an undertaking that identifiable loss will be remediated.”

© Irish Examiner Ltd. All rights reserved

More in this Section

Irish Fiscal Advisory Council slams 2015 spending splurge

Eir stays silent on reports of Setanta Sports takeover

Teva Pharmaceuticals and Boehringer Ingelheim in patent dispute

British £5bn state-asset sell-off rivals Thatcher era privatisation programme

You might also like

Breaking Stories

Unite members to vote in no confidence motion after Central Bank bonus revelations

The latest Raspberry Pi computer is so cheap it comes free with a magazine

Six best apps to give you a Kardashian-worthy selfie

Disney Infinity adds The Force Awakens playset to its Star Wars line-up


Celebrate like a Kardashian this Christmas with these party tips

Ask Audrey has been sorting out Cork people for years

A gift for book-lovers: Kevin Barry and Olivia Smith have created a beautiful arts anthology, Winter Pages

Zizi Strallen keeps acting in the family with starring role in Mary Poppins musical

More From The Irish Examiner