Long queues were to be expected, say Gamercon organisers

The organisers of Gamercon have defended the queuing time to get into the gaming convention in Dublin yesterday as "to be expected with an event of its scale".

Ticket holders criticised the event after being left outside in the rain for hours on Saturday because the venue was full.

In a statement, the organisers admitted that there were challenges with the queue on Saturday and they have refunded people who did not want to wait.

Gamercom said that issues inside the venue are the responsibility of the Convention centre and outside of their control.

"GamerCon had 21,600 attendees through its doors over the course of this weekend. 11,000 on Saturday 18th and 10,600 on Sunday 19th," stated GamerCon founder Ferdi Roberts.

"We clearly had challenges with queuing on Saturday.

"When I was informed of this I made the decision to offer a refund to attendees who were outside and did not wish to queue further.

"We communicated this offer in person at the event, via social media and via our phone app.

"Having debriefed from Saturday, a number of important changes were instituted based on the day’s experience with the result that there were minimal delays in queues outside on Sunday, with most attendees experiencing between 30 and 45 minutes queuing into the venue, which we feel is to be expected with an event of this scale.

"There were also issues with queues within the building.

"This was not under GamerCon’s direct control – the Convention Centre Dublin are responsible for people management and public safety within their building.

"The Convention Centre Dublin were fully aware of the ticket sales and expected numbers of attendees.

"It should also be noted that capacities and ticket sales were discussed and jointly agreed with our venue partner the Convention Centre.

"As previously stated, we will be proactively dealing with all refund requests in the coming week and will be in contact with these ticket holders individually over the next five working days."

Orla McDonnell said that she was left waiting outside for over two and a half hours in the rain.

"The only reason why we moved up in the queue was people had walked out of the queue," she said.

"Because people were coming away from the front door and security was telling us that it over capacity."

Email Updates

Receive our lunchtime briefing straight to your inbox

More in this Section

Teen killed and another critical after crash outside Abbeyfeale

Kilkenny murder trial hears evidence from state pathologist who believes victim's death was 'swift'

ISPCC 'concerned' with 5.5% increase in homeless children

Save Cork City group claims OPW have refused meetings over Cork flood prevention plan


Today's Stories

Travel chaos to continue across the weekend

Garda check point figures inflated

‘Most unusual’ greyhound doping case sent to gardaí

Garda and safety probes begin as worker injured setting up Funderland funfair

Lifestyle

Donegal's Little Hours are getting ready to make a real splash on the music scene

Scene + Heard: Entertainment news round-up

Cillian Murphy had his eyes on the Free Fire target

Ask Audrey: 'I’m waiting for my mother to die because her house is worth €1.8 million.'

More From The Irish Examiner