Credit Unions named best for customer experience third year in a row

Irish Credit Unions have topped the list for customer experience for the third year in a row.

Amárach Research's annual survey of Irish brands looks at what makes customers feel valued.

Other companies to make the top 10 include Lush Cosmetics and An Post.

Today is international CX Day and the survey is being published to raise awareness of customer experience excellence in Ireland.

A spokesperson for the Irish League of Credit Unions (ILCU), which represents over 270 credit unions in the Republic of Ireland, said the organisation was humbled by the result.

“This is a hugely positive endorsement by the general public of the services we offer to members. Credit unions are different from other financial institutions, not just because we are not-for-profit, but because decisions are made at a local level and tailored to the individual needs of members.”

Read the survey in full here:


More in this Section

Careers 2018: CareerWise growth a barometer for Ireland’s thriving economy

Careers 2018: MSD Brinny, where your work can make a difference

Careers 2018: Ireland’s newest private hospital proves an instant success with service users

Careers 2018: Fastnet Talent Group set to add six global roles


Today's Stories

Battle of big forces at Ryanair

More public investment needed for Cork to thrive

Too early to tell whether prices and wages will rise

Little room for hot air in energy debate

Lifestyle

Scenes from the analogue city - Memories of Limerick from the late 80s and early 90s

Ask Audrey: 'I heard that Viagra fumes from Pfizer’s were causing stiffys below in Ringaskiddy'

The 12 drinks of Christmas - Top tipples for the festive season

Sex advice with Suzi Godson: My boyfriend is too noisy during sex

More From The Irish Examiner